We're so sorry your item didn’t arrive in perfect condition! Please reach out to us within 7 days of receiving your order, and we’ll make it right with either a replacement or a full refund—whichever you prefer.

Since all of our products are custom made just for you, we’re unable to accept returns on non-damaged items.

We always want you to love what you ordered, so if there’s ever an issue, please don’t hesitate to reach out—we’re here to help!

Because each pair of sneakers is custom designed and made just for you, the total turnaround time is typically 3 to 5 weeks.

We know that might feel like a while—but trust us, once you unbox your one-of-a-kind shoes, you'll know it was so worth the wait!

Our custom hats are made just for you and typically ship within 1 to 2 weeks.

If you order both a pair of shoes and a hat, they’ll likely ship separately and arrive at different times.

Since each item is made-to-order on its own timeline, your hat (which ships faster) may arrive before your custom sneakers. But don’t worry—they’re both on their way to you with care!